Customer Support + Experience, Artificial IntelligenceNLP in customer service: How it’s used and where it’s goingLearn about what NLP (Natural Language Processing) is and how it’s used in customer service to coach agents in real time, uncover insights, and more.Tim PorterSenior Director, Product Management
Contact Center OperationsHow will ChatGPT impact the contact center?Realistically, what can ChatGPT and generative AI actually do to help contact center teams? This article digs into the nuances.Tim PorterSenior Director, Product Management
